It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
WHO WE ARE
WHAT INFORMATION WE COLLECT ABOUT YOU
We may collect and process the following data about you:
Identity Data such as first name, middle name(s), last name, maiden name, title, date of birth and gender.
Contact Data such as billing address, delivery address, email address and telephone numbers.
Financial Data such as bank account details
Transaction Data such as details about payments to and from you and other details of products and services you have purchased from us.
Technical Data such as internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data such as information about how you use our website, products and services.
WHAT INFORMATION WE COLLECT FROM YOU, ABOUT OTHERS
The nature of our product means that in almost all cases, data relating to one or more other individuals will be provided by you as part of placing your order. Depending upon the product you order this could include data such as:
Identity Data including first name, maiden name, middle name(s) last name, title, date of birth, date of death, gender, birth weight, place of birth, photographs and any other similar information submitted by yourself for use within your order.
Contact Data including the email address of others associated with your order who may be involved in the correspondence.
Transaction Data including details of products and services you have purchased that relate to the individual(s).
Before you disclose to us the personal data of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy. In the instance of ordering New Baby or Funeral products, you should obtain the permission from the relevant person’s next of kin. Their data will be used and retained in the same way as your own in accordance with this policy and is hereafter included within the terms “you” and “your”.
HOW YOUR PERSONAL DATA IS COLLECTED
You may give us your identity, contact and financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
• Buy our products or services;
• Filling out forms on this website;
• Requesting information or marketing literature to be sent to you;
• Correspond with us;
• Enter a competition, promotion or survey
Give us some feedback.
Automated technologies or interactions
Third parties or publicly available sources
We may receive personal data about you from various third parties as set out below:
(a) Technical Data from the following parties:
analytics providers such as Google based outside the EU;
advertising networks based inside or outside the EU and
search information providers based inside or outside the EU.
(b) Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU.
How we use this information
- We will use your data to provide you with information about products and services which you have requested
- We will use your data to fulfil any orders that you have placed.
- Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
To send you marketing information, if you have opted-in to receive marketing communications from us.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may disclose your personal information to any of our employees, insurers, professional advisers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy or to fulfil your order. Notably, we will share your data with third parties such as printing companies and other production suppliers to enable us to fulfil your order.
In other instances we will only share your personal data with third parties where we are legally obliged to, or for operational efficiency (e.g. name, address and contact details) to a courier company in order for them to deliver your goods and to keep you informed of delivery tracking information. Please note that in some instances our print and production suppliers may dispatch your order to you directly, via their own courier supplier.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We endeavour to take all reasonable steps to protect your personal information. However,
the transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site or over email and any transmission is at your own risk.
We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Our website has an SSL (Secure Sockets Layer) certificate. SSL has cryptographic protocols that provide secure communications on the Internet for such things as web browsing, email, Internet faxing, instant messaging and other data transfers. It encrypts all of your personal information so that it cannot be read as the information travels over the internet.
HOW LONG YOUR INFORMATION IS KEPT FOR
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
HOW YOUR DATA IS STORED
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
In the unlikely event of a suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
ACCESS TO YOUR INFORMATION
You also have the right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Please note that provision of any such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of purchasing a product.
RIGHT TO BE FORGOTTEN
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
We also use Google Analytics to track visitor data trends and general usage statistics. We do not collect any personal information via these cookies other than your IP address. This information is automatically deleted after 14 months following your last visit to our website. These are non-essential cookies. Click here to disable Google Analytics tracking cookies
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.
THIRD PARTY WEBSITES